Custom Rope Letter Sweatshirt

Because these sweatshirts are handmade and the rope lettering is shaped and sewn individually:

All orders require communication and approval before purchase.

This ensures:

• Your chosen word can be shaped cleanly in rope

• Your size and color preferences are available

• The design fits properly on the selected sweatshirt

• Your turnaround time can be met

You’ll receive confirmation before the order is accepted.

Turnaround Time

Every sweatshirt is made to order, and materials are sourced specifically for your request. I do not keep sweatshirts or specialty yarn in stock, and Supplier’s inventory can vary by size and color.

For this reason:

Turnaround time depends on the color, size, and yarn you request.

Typical timeline:

• 1–3 business days to confirm whether your chosen sweatshirt and yarn colors are available

• 7–10 business days to create and sew your custom design once materials are secured

You will receive a personalized estimated completion date during the approval process.

If your preferred colors are not available, we can discuss the closest alternatives before the order is started.

Rooted N Red Return & Exchange Policy

Because each sweatshirt is handmade and customized to your requested word, size, and layout, these items are created specifically for you. For this reason:

Custom sweatshirts are not eligible for returns or refunds.

However, customer satisfaction is important, and I want you to feel confident in your order.

Before Ordering

All custom sweatshirts require communication and approval before purchase.
This ensures:

• The chosen word can be shaped successfully

• Sizing and color options are confirmed

• The design layout is approved

• The turnaround time works for you

This step helps prevent issues before production begins.

If There Is an Issue With Your Order

If your item arrives damaged or incorrect (wrong size shipped, wrong word, or a defect in construction), please contact Rooted N Red within 5 days of delivery with photos of the issue.

I will review the situation and make it right as quickly as possible.

Eligible Resolutions May Include:

• Replacement

• Repair

• Partial refund (case-by-case)

• Store credit

Important Notes

• Custom items cannot be returned or exchanged for ordering the wrong size.
  Please double-check measurements and reach out with questions before buying.

• Normal handmade variation in stitching or rope shape is part of the custom process and not considered a defect.

• No returns on worn or washed items.